Return Policy | Aponex Marketplace

At Aponex Marketplace, customer satisfaction is our priority. We partner with trusted furniture sellers to deliver premium-quality wooden furniture, Sheesham furniture, solid wood furniture, dining tables, beds, wardrobes, sofas, office furniture, and home décor products across India.

If you receive a damaged, defective, or incorrect product, our return process is simple and transparent.

Return Eligibility

You may request a return if:

1. The product is damaged during shipping.
2. You receive the wrong furniture item or incorrect size.
3. The product has a manufacturing defect.
4. The delivered item is significantly different from the product description.

Return Request Timeline

1. Return requests must be raised within 7 days of delivery.
2. The product should be unused and in its original condition.
3. Original packaging, accessories, invoices, and labels must be available.

Non-Returnable Products

The following products are not eligible for return:

1. Custom-made furniture
2. Made-to-order furniture
3. Personalized furniture
4. Clearance or final sale products
5. Products damaged due to improper use after delivery
6. Natural wood grain, texture, color variation, or knots in Sheesham Wood, Mango Wood, Acacia Wood, or other solid wood furniture (these are natural characteristics and not manufacturing defects).

Return Process

1. Login to your Aponex account.
2. Go to My Orders.
3. Select the product.
4. Click Request Return.
5. Upload images or videos showing the issue.
6. Our quality team will review your request within 48 hours.
7. Once approved, pickup or replacement will be arranged.

Aponex reserves the right to reject return requests that do not meet the above eligibility criteria.