Refund Policy | Aponex Marketplace

At Aponex Marketplace, we ensure a fair and transparent refund process for all eligible purchases, including wooden furniture, Sheesham furniture, bedroom furniture, living room furniture, office furniture, dining furniture, and other home furnishing products.

Cancellation Refund

Customers may cancel an order within 24 hours of placing it.

If the cancellation is approved before manufacturing or dispatch begins, a 100% refund will be processed.

Return Refund

Refunds are applicable only after:

1. The returned furniture is received.
2. The product passes quality inspection.
3. The return request is approved.

Refund Timeline

1. Refunds are initiated within 5–7 business days after successful inspection.
2. Banks or payment providers may take additional processing time depending on the payment method.

Refund Methods

Refunds will be credited through the original payment method used while placing the order:

1. UPI
2. Credit Card
3. Debit Card
4. Net Banking
5. Wallet
6. EMI (where applicable)

Partial Refunds

Partial refunds may apply if:

1. Accessories are missing.
2. Products are returned with visible signs of usage.
3. Original packaging is unavailable.
4. Any component of the furniture is damaged after delivery due to customer handling.

Non-Refundable Cases

Refunds will not be provided for:

1. Customized furniture
2. Made-to-order products
3. Products damaged after successful delivery
4. Returns requested after the eligible return period
5. Natural variations in wood finish, grains, texture, or color

For refund-related assistance, customers may contact the Aponex Support Team through their registered account.